Frequently Asked Questions

Common Pre-Sale Questions

1. I purchased my theme through Themeforest. How can I create a Themify account to get updates and support?
To create a Themify account fill the following form, and you will receive further instructions on how to setup your account via email.

2. Are there any recurring payments for the membership? What will happen if I don't renew my membership? Will I still have access to the themes I've purchased?
All Themify products are a one-time fee, none recurring payment. Your purchased licence includes one year of free product updates and support. After one year, you can still keep and use the themes or plugins you've purchased, however you will no longer have access to file downloads, updates or support. Your Themify product will remain functional at the latest version you have got. We offer 30% discount for renewals. You will receive a discount code 30 days prior the expiry date.

3. If I purchase a theme now and decide later that I would like to upgrade to join Club membership, is that possible? How would I go about doing this?
Yes, you can definitely upgrade your membership anytime within the first 60 days of your purchase. You simply have to pay the difference of the membership that you would like to upgrade your account to. For example, you've purchased a $49 Standard theme and would like to upgrade to Master Club membership ($89). You will simply, have to pay the difference of $40. For more details, view our pricing page. To get your upgrade now, please contact us.

4. How many site can I use my purchased theme? Can I use it for my client sites?
All of our WordPress themes are licensed under the GNU General Public License. You may modify and use the themes on unlimited number of websites.

5. Can I change the footer text? Am I allowed to remove the copyright info at the bottom? If so, how?
Yes, you can remove/change the default footer text (e.g. Powered by WordPress - Themify WordPress Themes) by going to your WP Admin > Themify > Theme Settings > Footer Text, scroll down to Footer Text 1 & 2, enter your custom text there. The default footer text won't be showing in this backend space, but whatever you enter here will replace it.

6. Does the Builder come with the theme or do I have to purchase it separately?
The Builder comes built into all Themify themes. You do not have to purchase the Builder plugin, if you're using a Themify theme. The only purpose of the Builder plugin is to use with on a non-Themify theme.

7. What's the advantage of renewing my membership?
By renewing your membership you will be ensured that your always using the latest version of the theme. The updates also include framework updates that ensures compatibility with the latest version of the WordPress framework. In addition to this, you will also receive access to support forum for any assistance.

8. Are all your themes responsive?
Yes, all our WordPress themes are responsive and mobile friendly (they pass the Google Mobile Friendly test).

9. Do Themify themes work with WordPress.com?
Yes, but only if you have WordPress.com Business plan. Other than this, all other plans will not allow users to use any third-party WordPress theme or plugins.

Common Support Questions

1. I get a blank screen after activating or updating the theme.

If you get a blank screen or errors after activating or reinstalling the theme, it might be PHP errors or conflicts.

To fix it:

Connect to your server with a FTP software.
Go to the themes folder (wp-content > themes) and delete or rename the active theme. WordPress will roll back to the default theme.
Now go to the Plugins page and deactivate all plugins.
Re-upload the theme zip from the member area.
Reactivate the theme again.
If the above doesn't resolve the problem, please contact us or post the issue on the forums.

2. Disabling the Image Script
If you prefer not to use the img.php script, go to Themify > Settings > Image Script and check disable image script. Once the image script is disabled, a dropdown will be available for you to choose which image size to use. The image sizes (Thumbnail, Medium, Large) can be set at wp-admin > Settings > Media. In other words, you can specify 250 x 250px medium size to be used in the index pages and 560 x 300px large size for single post page. More on Featured Image.

3. Themify Builder can't turn on.
If your Builder is not turning on, try the following steps to debug it:

Disable all plugins: disable all plugins first and check again.
Update theme: update the theme to latest version.
Reinstall the theme: if disabling plugins doesn't help, reinstall the theme. You can reinstall the theme at Themify > Updates, click "Re-install Theme" button. You can also reinstall themes by deactivating the theme, deleting the theme, and then re-uploading the theme zip.
Password protection: do you have any scripts or password protection or maintenance mode that might blocks access to the site? If you do, remove them.
Update WordPress: if your WordPress is not the latest version, upgrade it.
Server cache tools: if you have any server-side cache tools, disable them.

4. How do I upgrade the theme and find out the latest version?
Read this documentation on how to upgrade themes. To find the latest theme version, view the changelogs.

5. How do I trim the post with the more link?
Refer to more link documentation.

6. What is the difference between "excerpt" and "content"?

Content: it will display the post's content and trim at the more link.
Excerpt: it will display the post's excerpt. If the post's excerpt is empty, it will trim the content at the default length and strips out the HTML code such as img tag, link, etc.

7. How do I upload a logo image?
Read this documentation on how to customize site logo and tagline.

8. How to disable comments on specific posts/pages?
To disable comments on all posts/page:

Go to Themify > Settings > Default Layouts, tick the "Disable comments in all Posts" and "Disable comments in all Pages".

To disable comments on single post/page:

When adding or editing a post/page, there should be a panel called "Discussion".
If the Discussion panel is not visible, scroll to the top of the page and click "Screen Options", tick the "Discussion" checkbox, now the Discusion panel should be visible below the content box, uncheck "Allow comments" to disable comments on that post. Detail steps on how to disable comments.

9. How do I translate the theme into different language?
Refer to Translating Themes.

10. I get an error while trying to do the auto theme upgrade.
First make sure your membership is still active (you can find this by loggging in the Member Area). Also make sure there is no typos when entering your credentials (you can verify this by logging in the Member Area as well). If your membership is active and credentials are correct, but the auto upgrade still fails, then download the theme zip and upgrade manually by reinstalling the theme or with a FTP software.

11. How do I change the text direction right to left (RTL)?
If your site already has RTL defined in settings, it should automatically have RTL text. If it doesn't, you can add the following code manually in Appearance > Customize > Custom CSS:

 
body { 
	direction:rtl; 
}

12. How to create custom Homepage and Blog page?
To create a custom home and Blog page:

First create a 'Blog' page with the Blog category selected in Query Posts.
Then create another page 'Homepage'.
Now, go to WP Settings > Reading and set the 'Homepage' as your static Front Page. Do not set the 'Posts page' option in the Reading settings.

13. How to protect my WordPress site?
To increase the security on your WordPress site, check the following articles:

14. How do I update the Themify themes and plugins?
To update all your Themify themes and plugins automatically, follow the Themify Updater documentation to install the Themify Updater plugin and insert the license key.

15. How to disable Themify upgrader?
To disable Themify auto updater: first create a child theme and then add the following code in the child theme's functions.php file:

<?php
	define('THEMIFY_UPGRADER', false);
?>

16. How to remove the link focus (dotted border)?
With Themify themes, when you press on a link, the dotted border is to indicate the link is on focus. This is for web accessibility purpose (ie. you can use the tab key to navigate the site without a mouse or trackpad). If you do not want that dotted border on the link focus state, add the following code in Appearance > Customize > Custom CSS:


a:focus {     
	outline: none; 
}